Frequently Asked Questions
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To secure your session, begin by completing the booking form. After choosing the best package that fits your needs, submit your deposit and complete the questionnaire to confirm your session. All sessions are booked online, ensuring accurate scheduling on the calendar.
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Sessions are scheduled in the order they are requested. Please use the booking link to select your package, review, and sign the contract, and submit your non-refundable retainer to confirm your session. Your session will be secured upon receipt of your deposit and signed contract.
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Invoices will be sent at least 7 days before your session. The full payment is required within 24 hours of your scheduled session. If you need to arrange payment options, please request this in advance. We accept payments via Cash, Cash App, Zelle, PayPal, and credit card.
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If you arrive within 15 minutes of the scheduled time, no late fee will be applied. A $30 late fee will be incurred for arrivals exceeding 15 minutes past the scheduled time. Sessions will be canceled without a deposit refund if delayed beyond 30 minutes. Rescheduling incurs an additional booking retainer charge.
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Unfortunately, once your session is booked, the retainer is non-refundable. However, you can certainly reschedule the session for a different date.
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Yes, you can request to reschedule your session. Please inform me within 24 hours to arrange a new date. Please note that after two rescheduling attempts, your session will be canceled, and the retainer will remain non-refundable.
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If you're unable to attend your photo session, the retainer will serve as a cancellation fee. If you've made extra payments for your session, please provide at least 72 hours notice to either credit the payment towards a future session or request a refund for the additional payment.
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The duration of a session can range from 45 minutes to 10 hours, depending on the session type selected during the initial booking.
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Certainly! Your non-refundable retainer will be subtracted from your final price. For example, if your session total is $600 and you have paid the deposit, your remaining balance would be $550.
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Feel free to bring any special items you would like to be photographed during your session to add a personal touch. While we have general props like chairs and stools in the studio, if you have a specific item that you would like to include for a particular look, please bring it along. I'll make every effort to incorporate it into your photos for a customized experience. If you're unsure about certain props, please don't hesitate to ask prior to your session.
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Digital images will be delivered through an online gallery within 48 hours of your session. You will then have 2 weeks to choose your favorite images for editing (the quantity depends on your session type). Editing typically takes 10-14 business days from the day you make your selections. Rushed orders are available for an extra fee.
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Unfortunately, prints are not included in the packages. Once you receive your images via the online gallery, you have the option to download and print them yourself or use the printing service offered through the gallery. I advise against using commercial printers such as Walmart or Walgreens for professional photo quality. If needed, a photo release form can be provided upon request, permitting you to print the images.
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Feel free to wear attire that reflects your personality, whether it's casual or more formal. It is best to avoid clothing with text, characters, or images, as they can be distracting in photos. In group photos, consider coordinating colors, but not necessarily an exact match. For maternity sessions, I personally recommend outfits that showcase the baby bump beautifully.
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Your final payment must be made 24 hours before your session to guarantee services. An invoice for the remaining payment will be sent 7 days before your session. You can settle your balance using cash, credit card, Cash App, PayPal, or Zelle. Payment options are also available for final balances exceeding $200.
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Absolutely! I recommend that my clients bring someone who will make them feel at ease during the session, as long as their presence doesn’t disrupt or distract the session. Additionally, please keep the number of guests limited, as our focus is on capturing the essence of your session.
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Of course! I have a list of excellent makeup artists that I highly recommend to my clients.
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Additional images are priced at $20 per image. If you decide to purchase more images after your session, you will receive an invoice once you've made your selections. Please note that the additional balance should be settled as soon as possible to initiate the editing process.
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You are welcome to select additional images! The balance for additional images must be paid to ensure those images are included in your gallery. For instance, if your package includes 4 images and you select 10 images, an invoice will be sent for the additional 6 images. Editing of the 10 images will not begin until after the invoice is paid.
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I understand that your photo session may be unique, and you may have specific questions about the next steps. Email (info@soulisticshots.com) and text messages (901-646-2351) are my preferred means of communication. However, if phone conversations are more convenient for you, please let me know so we can arrange a suitable time for both parties.
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The number of photos included in your package is specified on the website. Should you desire more images, they can be purchased for an extra fee.
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Unfortunately, I do not provide Raw/Unedited images. However, you can view unedited images with a watermark. Your images reflect both you and my work and brand. To maintain the quality standard I've established, I prefer my work to be presented in its best form.
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If you require your images sooner than the standard 10-14 business day turnaround, you can opt for expedited processing by paying a rush fee. The standard rush fee is up to $150. You can choose additional payment options during the booking process.
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Great job! Your session is complete! Next, please check your email within 48 hours of your session for your proofs. Once you've chosen the images for editing, I'll begin the process.
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Looks are equivalent to outfits. For instance, Collection One includes one look, meaning your session includes one outfit. While we may accommodate additional outfits if time allows, this option isn't guaranteed.
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Your exclusive proof gallery will be delivered within 48 hours following your session. If you require expedited image delivery, please notify us before the photoshoot. For weddings, we'll also release 2-3 images (chosen by the photographer) within 48 hours.
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Please review the gallery instructions carefully, which will be included in the proof email. These instructions will outline the next steps to help you send images for editing.
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The number of images in your final gallery depends on the session type and duration. We typically capture between 100-1,000 images depending on the event. We carefully review the images captured and select the best ones for your session. This selection process may take 1-7 days before each photo is edited.
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For events, your final gallery will be delivered within 10-14 business days.
For weddings, your final gallery will be delivered within 8 weeks.
Please check your email regularly for updates on the next steps and the estimated delivery date.